All posts tagged: customer service

You’re job will be replaced with robots in 10 years

When did customer service mean that only those with major attitudes, who essentially hate their job get these positions? I just came back from a luxury vacation, but because of forces out of our control (a snowstorm in New York), our flight was delayed 3 hours, which meant that we were going to miss our connecting flight in La Guardia to get back to Toronto. This is where an amazing vacation went south real fast. Our first stop was with the Delta staff at the airport. We told them our situation and asked them to help us out. After a lot of waiting, the staff told us that they had arranged our new flight and to talk to the other staff member at the gate once we got through security. Mistake number 1. When we got to the take we found out that they didn’t book us on a flight. They just deflected it to the next person, who could care less about our situation. She told me to call a rebooking number “now”. Nearly 30 minutes on the phone and stalling …